Introduction
This Privacy Policy describes how Rokk Limited (“Rokk,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information when you use our consumer hardware product (the “Rokk Device”), our companion mobile application(s) (the “App”), and any related services (collectively, the “Services”).
Scope: This Privacy Policy applies to all individuals in the United States who use our Services. By using our Services, you acknowledge that your personal information will be handled as described in this Policy.
Plain Statement: We do not sell your personal information and we do not share your personal information for cross-context behavioral advertising.
Controller’s name and address and whom you can contact
Rokk Inc.
2450 Colorado Avenue, Suite 100E, Santa Monica, CA 90404
hello@rokk.com · +1 424 419 2490
Information We Collect
We may collect personal information within the following statutory categories defined under applicable U.S. privacy laws:
- Identifiers: name, email address, account login details, unique mobile device identifiers, Rokk device identifiers, and IP address.
- Commercial Information: purchase history, product usage, or transaction records.
- Rokk Device and App Activity: app usage data, crash logs, and diagnostics.
- Geolocation Data: approximate location derived from IP address.
- Audio/Visual/Similar Information: if you provide recordings or attachments during customer support.
- Inferences: drawn from collected data to improve our Services.
We do not intentionally collect sensitive personal information, biometric data, or information relating to children under 13. Our Services are intended for adults.
Sources of Information
We obtain information from the following sources:
- Directly from you (account creation, purchases, customer support)
- Automatically from your Rokk Device and App (diagnostics, crash logs, telemetry)
- From third parties (app stores, payment processors, shipping providers, and identity verification services)
Use of Information
We use personal information for the following business purposes:
- To provide and maintain the Services.
- To pair and operate Rokk Devices with the App.
- To process transactions and deliver orders.
- To provide customer support and communicate important service updates.
- To detect, prevent, and investigate fraud or illegal activity.
- To identify and repair errors and maintain security.
- To comply with legal obligations and enforce our terms.
- To improve and enhance our Services.
Disclosure of Information
We may disclose personal information to:
- Service providers who assist with hosting, analytics, payments, shipping, and customer support.
- Successors in the event of a merger, acquisition, or sale of assets.
- Legal authorities, to comply with law, regulation, or process.
- Other parties when necessary to protect rights, property, or safety.
- Other parties with your consent or at your direction.
We do not sell personal information and we do not share personal information for cross-context behavioral advertising.
Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy. Generally, account information is retained until you delete your account, transaction records are retained for the periods required by tax and accounting laws, and diagnostic data is retained for shorter periods to maintain performance.
Cookies & Tracking Technologies
We and our service providers use cookies, SDKs, and similar technologies to enable functionality, improve Services, conduct analytics, and ensure security. You may adjust your browser or device settings to limit cookies, but this may affect performance. We honor universal opt-out mechanisms required by law, such as those under Colorado law.
Your Rights
Depending on your state of residence, you may have specific rights:
- California (CPRA/CCPA): right to know, access, delete, correct, data portability, opt out of sale/sharing, limit use of sensitive personal information, and non-discrimination.
- Virginia (VCDPA): right to access, correct, delete, data portability, and opt out of sales, targeted advertising, and profiling.
- Colorado (CPA): similar rights as Virginia, plus recognition of universal opt-out mechanisms.
- Connecticut (CTDPA): rights similar to Virginia and Colorado.
- Utah (UCPA): rights to access, delete, data portability, and opt out of sales and targeted advertising.
- Nevada (NRS 603A): right to opt out of sale of personal information, although we do not sell personal information.
Exercising Your Rights
To exercise your rights, contact us at hello@rokk.com with “Privacy Request” in the subject line. We may need to verify your identity before fulfilling your request. Where applicable, you may designate an authorized agent to act on your behalf. If we deny your request, you may have the right to appeal our decision. We will not discriminate against you for exercising your rights.
Security
We use administrative, technical, and physical safeguards to protect personal information. While we strive to protect your data, no method of transmission or storage is completely secure.
Data Transfers & International Users
Our Services are intended for U.S. residents. If you access our Services from outside the U.S., your information may be processed in jurisdictions that may not provide the same level of protection. Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses, for international transfers.
Changes to This Policy
We may update this Privacy Policy periodically. If material changes are made, we will notify you as required by law and update the “Last Updated” date at the top of this Policy.
Contact Information
Rokk Limited
3rd floor, 86-90 Paul Street, London, EC2A 4NE
hello@rokk.com · +44 7882 961241
Rokk Inc.
2450 Colorado Avenue, Suite 100E, Santa Monica, CA 90404
hello@rokk.com · +1 424 419 2490
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